Frequently Asked Questions
This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

General

Whats is Forex?

Forex, also known as foreign exchange, FX or currency trading, is a decentralized global market where all the world's currencies trade. The forex market is the largest, most liquid market in the world with an average daily trading volume exceeding $5 trillion. All the world's combined stock markets don't even come close to this. But what does that mean to you? Take a closer look at forex trading and you may find some exciting trading opportunities unavailable with other investments.

How to buy and sell Currency?

All forex trades involve two currencies because you're betting on the value of a currency against another. Think of EUR/USD, the most-traded currency pair in the world. EUR, the first currency in the pair, is the base, and USD, the second, is the counter. When you see a price quoted on your platform, that price is how much one euro is worth in US dollars. You always see two prices because one is the buy price and the other one is the sell. The difference between these two is the spread. When you click buy or sell, you are buying or selling the first currency in the pair.

Let's say you think the euro will increase in value against the US dollar. Your pair is EUR/USD. Since the euro is first, and you think it will go up, you buy EUR/USD. If you think the euro will drop in value against the US dollar, you sell EUR/USD. If the EUR/USD buy price is 0.70644 and the sell price is 0.70640, then the spread is 0.4 pips. If the trade moves in your favor (or against you), then, once you cover the spread, you could make a profit (or loss) on your trade.

Why DirectFx ?

We service an extensive client-base of over 320,000 customers from across 90 countries worldwide.

Receive the highest leverage available, up to 1:1000 leverage 

Unlike the stock market, with tens of thousands of stocks to choose from, the Forex market is primarily focused around the major currency pairings so that  Forex traders are able to focus their attention and potentially see the bigger picture more easily.

 

What are limit orders? which type of limit orders are there?

A limit order is an instruction to buy or sell at a price specified by the client. The order will only be executed when the specified price is reached.

 There are four types of limit orders: 

·          Buy Limit – to buy when the market price is equal to or lower than the specified price. 

·          Buy Stop – to buy when the market price is equal to or higher than the specified price.

·          Sell Limit – to sell when the market price is equal to or higher than the specified price.

·          Sell Stop – to sell when the market price is equal to or lower than the specified price. 

 

How soon can i start trading?

The account verification process may take up to 1 business day if we require additional documents or if you’re opening a corporate or trust account. If your account is already verified, you’ll be able to start trading as soon as the account is funded.

Can I trade on a Mobile?

yes, MT4 have a mobile platform that you can use to trade on. you can easily download the platform, please search Meta trader4 on the android or apple app store.

Do I need to download any software before I start trading?

Yes, our colleagues provide you one of the best trading platforms for your ease.

The MT4 trading platform is the metaquotes company's product.

Metaqoutes company offers you two versions of MT4 software, MT4 and MT5. 
only the experienced brokers are able to use MT4 version in fact.

Terms and Conditions

Bonus
  1. In order for any and all Bonuses and/or offers to become applicable and accepted by The Company, the Client must comply with the specific Bonus Terms and Conditions in order for any Bonuses as may have been agreed in such offer to be credited to a Customer’s account (For example: a Client may be required to make a minimum of deposit).
  2. Unless stated otherwise, in writing on the Company’s Site, it shall be a standard term of any and all Bonuses that, in order to make a withdrawal of the Bonuses received by the Client,  the Client will be required to have a total Lot trading volume of at least the 10% of the total Bonus amount awarded to him, plus his deposit amount (the “Withdrawal Threshold”) for him to be able to withdraw the Bonus provided by the Company. For the avoidance of any doubt, the above mentioned calculation method shall comply with the following example: (Total Bonus awarded to the Client / 10) =  Amount of required (but it depends on the  bonus; maybe  this terms will be change by company )
  3. If the client withdraw a sum of his/her deposit or his/her interests before he/she be eligible, broker will be able to deduct a sum of client bonus also
  4. Any and all calculation of deposit, eligible for withdrawal shall be based in accordance with symbols, eligible for trading in the Company’s platforms.
  5. In order for a Client to be eligible to participate in the Bonus Scheme he must have opened a Trading Account with the Company as per the Account Opening Agreement and he must have completed the age of 18 or the legal age applied in his country of residence or otherwise must not be considered as a "minor" in his country of residence.
  6. The Client hereby acknowledges, confirms and accepts to be legally bound by the Terms and Conditions as set out in this Bonus Scheme and/or any other legally binding Agreement between him and the Company.
  7. The Company has the right to amend, alter or terminate this Bonus Scheme at its sole discretion, and at any time without notice
  8. The Bonus Scheme can be applied to one (1) Account per Client and per IP address only. In the event that a Client has already applied the Bonus Scheme to a live Account, no other Account may be opened under any circumstances with this Bonus Scheme.
  9. The Bonus Scheme credit can be used to increase a Client’s leverage but cannot be lost. In the event that a Client’s equity reaches or falls below the level of the Bonus Scheme, the Bonus Scheme will be automatically removed from the Client’s Account. The Company accepts no liability whatsoever for any loss resulting from the Stop Out of open positions where the Company has removed the Bonus Scheme in accordance with Clause 5 of the Terms and Conditions.
  10. The conditions of welcome bonuses will be different from each other
    attention: no rebates will be allocated the accounts which have received a bonus without deposit
  11. The Bonus Scheme is for trading purposes only and cannot be withdrawn under any circumstances. Only profits, rebates earned and the Client’s deposits into the Account may be withdrawn.
  12. Clients cannot switch between bonus programs offered by the Company. If you no longer wish to use a trading account with bonus, please send an email to support(at)ProDirectFx.com in order to archive the bonus account.
  13. The Company will not be held liable for any losses that the Client may incur as a result of the removal of all or part of the Bonus Scheme received by a Client due to a withdrawal.
  14. If the Company suspects or has reason to believe that a Client has abused and/or manipulated the Terms and Conditions of this Bonus Scheme by hedging his positions internally  (using other trading accounts held with Company) or externally (using other trading accounts held with other brokers) and/or has not acted in good faith, the Company reserves the right, at its absolute discretion and without obtaining the Client’s consent, to remove the Bonus Scheme from the Client’s Trading Account(s) or from his winning hedged Accounts with immediate effect. also
    if the client act each of the terms that were noted above, the company will be able to cancel deals and the profit of these trades will be unpaid because it's illegible
    the company will be able to pay client balance according to the company terms
  15. If the Company suspects or has reason to believe that a Client has more than one account under this Bonus Scheme, the Company reserves the right, at its absolute discretion and without obtaining the Client’s consent to remove the Bonus Scheme from the Client’s Trading Account(s) with immediate effect. The Company accepts no liability whatsoever for

    any loss resulting from the Stop Out of open positions after any Bonus removal in accordance with these Terms and Conditions.

  16. Any dispute or situation not covered by these Terms will be resolved by the Company’s Management in a fair manner.

 

Important Note: All Bonus and Incentive Schemes are at the Management’s Discretion.

Risk disclosure statement

The Client acknowledges that Forex and CFDs are leveraged products which involve a high level of risk. When trading in such products, it is possible for Clients to lose all of their invested capital. These products may not be suitable for everyone and Clients should ensure that they understand the risks involved. Clients should seek independent advice if necessary

 

 

Leverage

The Client and/or any Prospective Client thereof fully acknowledge and accept that, regardless of any information which may be offered by the Company, the value of the CFDs provided by the Company may fluctuate downwards or upwards and it is not unlikely that the investment may become of no value. This is due to the high degree of “gearing” or “leverage” feature of CFDs. This stems from the margining system applicable to such trades, which generally involves a comparatively modest deposit or margin in terms of the overall contract value, so that a relatively small movement in the underlying market can have a disproportionately dramatic effect on your trades

 

 

Volatility of price and limitation on the available market
  • CFDs provided by the Company are derivative financial instruments, where their price is derived from the price of the Underlying asset, which the CFD refers Derivative Financial instruments and the relevant markets can be highly volatile. The prices of CFDs and the Underlying assets may be volatile and unpredictable and may fluctuate rapidly and over wide ranges and may reflect unforeseeable events or changes in conditions, none of which can be controlled by you or by the Company. Those movements will affect the Company’s prices, whether or not you can open or close a position and the price at which you can do so. So, under certain market conditions, it may be impossible to execute any type of order at the declared price. Therefore, even ‘stop-loss orders’, whereby your trade will be

 

 

executed only when the CFD you want to buy or sell reaches a particular price (the stop price), cannot guarantee the limit of loss. ‘Stop-loss orders’ are not guaranteed to be filled at the price you state. Once the ‘stop-loss orders’ has been triggered, it turns into a market order, which is filled at the best possible price. This price may be lower than the price specified by the ‘stop-loss orders’. The prices of CFDs will be influenced by, amongst other things, changing supply and demand relationships, governmental, agricultural, commercial and trade programs and policies, national and international political and economic events and the prevailing psychological characteristics of the relevant market place.

  • Some of the CFDs underlying assets may not become immediately liquid as a result of reduced demand for the underlying instrument and Client may not be able to obtain the information on the value of these or the extent of the associated
  • Trading in CFDs is speculative and involves a high degree of In particular, because it will be conducted using a margin (which covers only a small percentage of the value of the underlying asset being traded), as such, even small price changes in the underlying assets of CFDs can result in significant losses. You should be aware that by trading with CFDs you may lose the margin held at the Company that serves for the purposes of collateral for opening and maintaining your trading positions.
  • Transactions in the derivative Financial Instruments provided by the Company are not undertaken on a recognized exchange, rather they are undertaken through the Company’s Electronic Trading Platform and, accordingly, they may expose you to greater risks than regulated exchange transactions. The terms and conditions and trading rules are established solely by the counterparty, which in this case is the You may be obliged to close an open position of any given Financial Instrument during the opening hours of the Company’s Electronic Trading Platform.
Total Loss might exceed the Initial Amount
  • The Client acknowledges and understands that risk of loss arising from trading in CFDs can be substantial and the Client might lose more than the Initial Amount and any additional

amounts, including the Margin Requirement as explained below in paragraph 7. While CFD trading typically only requires depositing a small percentage of the total trade volume (the margin requirement), profits and losses can quickly exceed the Margin Requirement, requiring the margin requirement to be adjusted at the initial amount.

Client Declaration
  • The Client hereby acknowledges, confirms and accept that by entering into an Agreement with the Company and every time he decides to place an Order in a CFD, that he runs a high risk of incurring losses and damages as a result and declares that he is willing to proceed with this kind of trading and undertakes such

WARNING: It is emphasized that for many members of the public, dealings in Contracts for Differences (CFDs) will not be appropriate. The Client should not engage in any dealings directly or indirectly in CFDs unless he knows and understands the features risks involved in them and that he may lose entirely all of his money and also be imposed extra charges.

Internet and Electronic Trading
  • The Client acknowledges the electronic nature of the Services and the inherent risk that communications by electronic means may not reach their intended destination or may do so much later than intended for reasons outside the Company’s

 

  • Since the Company does not control signal power, its reception or routing via Internet or any other means of electronic communication, configuration of Client’s equipment or reliability of its connection, the Company shall not be liable for any claims, losses, damages, costs or expenses, including attorneys’ fees, caused directly or indirectly, by any breakdown or failure of any transmission or communication system or computer facility belonging to the
  • The Client is obliged to keep all login information secret and ensure that third parties do not obtain access to the trading facilities. The Client will be held responsible for transactions executed by means of the Client’s password even if such transactions were not executed by the
  • Unless otherwise indicated or agreed any prices shown on the Company’s Trading Platform are indicative at the time shown based on data that is subject to constant The execution price is that which is confirmed to the Client on the Trade Confirmation issued (whether on screen or otherwise) after the Client order is executed, although this price may in certain cases differ from the price appearing on the screen at the time the order was placed. In the event that an erroneous price is used as the basis of any transaction the Execution Venue reserves the right to amend or revoke the details of the transaction(s) in question.
  • The limit order functionality of the Trading Platform will be subject to the Internet service remaining available over the period in which the limit order is outstanding, and will be subject to size limits input by the Execution Venue’s dealer(s) remaining in excess of the Clients order size and such dealer’s position limits and/or any other limits determined by the Execution Venue to be applicable to the Client (whether or not disclosed to the Client) still being able to facilitate the order at the time the limit price is reached.

 

  • The identification or use of any third party products, services or websites is not an endorsement by the Company of such services, products of The Company accepts no responsibility or liability of any kind in respect of any materials on any website which is not under the Company’s direct control.
Arbitrage
  • Internet, connectivity delays, and price feed errors sometimes create a situation where the price displayed on the Trading Platform does not accurately reflect the market The concept of arbitrage and or taking advantage of these internet delays cannot exist in an OTC market where the Client is buying or selling directly from the principal. The Company does not permit the practice of arbitrage on the Trading Platform. Transactions that rely on price latency arbitrage opportunities may be revoked, without prior notice. The Company reserves the right to make the necessary corrections or adjustments on the Account involved, without prior notice. Accounts that rely on arbitrage strategies may at the Company’s sole discretion be subject to the Company’s intervention and the Company’s approval of any Orders. Any dispute arising from such quoting or execution errors will be resolved by the Company in their sole and absolute discretion.
  • The Company shall have no obligation to contact the Client to advise upon appropriate action in light of changes in market conditions or

The Client agrees to indemnify and hold the Company, its affiliates and any of their directors, officers, employees and agents harmless from and against any and all liabilities, losses, damages, costs and expenses, including legal fees incurred in connection with the provision of the services under these Terms provided that any such liabilities, losses, damages, costs and expenses have not arisen for the Company’s gross negligence, fraud or willful default

Prohibited Trading
  • The Customer agrees and acknowledges that the service provided by the company to the Customer hereunder is not adapted for certain trading techniques commonly known as "arbitrage trading", "picking/sniping" Snipping: the situation where the Client is prematurely buying or selling near preset
  • In the event of the Customer employing such techniques, the Customer agrees and acknowledges that the company may at Directfx sole discretion take one or more, or any portion of, the following actions: (i) close the Customer's account; (ii) suspend the Customer's account for an indefinite period of time; (iii) carry out an investigation on the Customer's account for an indefinite period of time; (iv) charge a penalty fee to the Customer in the same or greater amount of money that resulted from the Customer using such
  • The Client shall not unlawfully access or attempt to gain access, reverse engineer or otherwise circumvent any security measures that the Company has applied to the
  • It is absolutely prohibited to take any of the following actions:
    • use any software, which applies artificial intelligence analysis to the Company’s system

    and Trading Platform;

     

    • intercept or monitor, damage or modify any communication which is not intended for him;
    • use any type of spider, virus, worm, trojan-horse, time bomb or any other codes or instructions that are designed to distort, delete, damage or disassemble the Trading Platform or the communication system or any system of the Company;
    • send any unsolicited commercial communication not permitted by Applicable Law
Untrue Trades
  • The Company shall have the right to annul and/or reverse any trades which are deemed untrue or opened at a fictitious price not existing on the market at the time of Such cases include but are not limited to trades based on a non-market Quotation or based on latency trading (such as old prices).
Islamic Account
  • The Company reserves the right to apply, without prior notice, additional commission fees with respect to open positions for over 5 days for all instruments on any Islamic Thereafter a Carry charge is applied on individual and particular lots in accordance with the table available on the Client’s Area, under Fees section.
  • The Company reserves the right to apply, without prior notice, additional commission fees with respect to ex-dividend payments for all Indices and Shares instruments on any Islamic account for trades carried during ex-dividend
  • The Company reserves the right to apply, without prior notice, additional commission fees with respect to open positions for over one month for all instruments on any Islamic account.
These Terms and Conditions are made in English language

These Terms and Conditions are made in English language. Any other language translation is provided as a convenience only. In the case of any inconsistency or discrepancy between original English texts and their translation into any other language, as the case may be, original versions of English shall prevail


Contact us

  • Phone
    555-0199
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  • Address
    123 Main Street
    Anytown 12345